Refund policy

Return & Refund Policy

Important: Obtain a Return Authorization Number (RAN)

Before returning any product, you must contact MyCar Trim by email or phone to obtain a Return Authorization Number (RAN). This number is required for all returns and ensures that your return is processed smoothly.

Returns on Defective Products

Our Warranty Commitment: If you find a defect in material or workmanship in our products, we've got you covered. We will handle the return fees, and if a replacement is needed, we'll take care of the new shipping fees as well.

How to return a defective product:

  1. Contact us for a RAN and return instructions.
  2. Ship the product back to us (we cover the cost).
  3. Choose between a replacement or a refund.

Returns on Non-Defective Products

Conditions for return:

  • Returns are accepted within 30 days of receipt.
  • Products must be in new condition, with no custom text (default text is okay), no special modifications, and the red liner (if applicable) must be intact.

Customer's responsibility: You are responsible for return shipping costs, including insurance, duties/clearance, and taxes, unless you opt for one of our optional flat-rate services below.

Optional flat-rate return service (by country):

  • USA: $65 USD flat fee — includes pickup, cross-border customs brokerage/clearance into Canada, return shipping, and restocking. Deducted from your refund. Contact us for a RAN to schedule pickup.
  • Canada: $50 CAD flat fee — includes pickup, return shipping, and restocking. Deducted from your refund. Contact us for a RAN to schedule pickup.

USA self-shipped returns (using your own carrier): If you prefer to ship the return yourself from the USA, a $30 USD customs clearance/brokerage fee will still be deducted from your refund. This covers the import-processing charges billed to us when the parcel re-enters Canada and restocking fees.

Restocking and custom products: Many of our products are made-to-order or customized to a specific vehicle, which can make them difficult—or sometimes impossible—to resell. Restocking involves inspection and repackaging and is therefore higher than average. Our flat-rate services above include these restocking costs.

Refunds

  • Once we receive your returned product, we will process your refund as quickly as possible.
  • Refunds will be issued to the original method of payment.

Please note: This Return Policy is an integral part of our Terms and Conditions and should be read in conjunction with them.

Questions or need assistance? Contact us.